Implementation Project Manager

Job not on LinkedIn

19 hours ago

Apply Now

Receive Emails with Similar Jobs

Passport

WebsiteLinkedInAll Job Openings

SaaS • Fintech • Government

Passport is a software company that provides a cloud-based curb and parking management platform for cities, municipalities, and private operators. Its products include mobile pay parking apps, digital permitting, citation issuance and adjudication, license plate recognition and photo enforcement, and specialized payments processing to centralize parking revenue and automate enforcement workflows. Passport's platform combines SaaS-based parking management, payments, and analytics to help governments and operators increase compliance, streamline operations, and recover revenue.

201 - 500 employees

Founded 2010

☁️ SaaS

💳 Fintech

🏛️ Government

📋 Description

• Own the implementation process from kickoff to go-live, acting as the main point of contact for the customer • Build strong relationships with brand and 3PL stakeholders, ensuring they feel supported and informed every step of the way • Understand each customer’s goals and challenges to design the right shipping and integration strategy • Manage multiple projects at once, keeping tasks, timelines, and deliverables organized and on track • Partner closely with Sales, Operations, Product, and 3PL Success to drive a seamless customer experience • Collaborate on improving internal tools, templates, and processes to make implementations more efficient • Become an expert on Passport’s platform, integrations, and international shipping workflows • Surface customer feedback and insights to help us keep improving

🎯 Requirements

• 1-2 years of experience in implementation, onboarding, or project management at a SaaS, logistics, or e-commerce company • Familiarity with Shopify or other e-commerce platforms (BigCommerce, WooCommerce, etc.) • Excellent communication and relationship-building skills with both internal teams and customers • Strong organizational and project management skills; You keep projects moving and people aligned • Comfortable managing technical conversations, integrations, or fulfillment workflows • A proactive and curious mindset; You don’t wait for direction, you find answers and make things happen • Excited about improving processes and finding better ways to work • Empathetic, adaptable, and genuinely care about helping customers succeed • Bachelor’s degree or equivalent work experience

🏖️ Benefits

• Competitive cash and equity packages • 100% remote work environment #LI-Remote • Paid Time Off • 8 weeks Paid Parental Leave • Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints! • Quarterly virtual team gatherings and biannual team offsites • Annual Work Smart Fund to support your professional growth & working environment • Teammates around the world in 20+ different countries!