Pathway Communications
51 - 200 employees
Founded 1995
🔒 Cybersecurity
IT Outsourcing • Cybersecurity • Managed Services
Pathway Communications is a trusted provider specializing in a comprehensive range of IT support services, based in Toronto, Canada. The company focuses on delivering innovative and cost-effective IT solutions tailored to meet the diverse needs of businesses, regardless of their size or industry. Their offerings include Managed IT Services, Data Center solutions, Managed Cloud, Server Colocation, Cybersecurity Services, and Voice/Data solutions, ensuring seamless operations and secure communication for their clients in today's fast-paced business environment.
Desktop Support Technician
🔥 0 minutes ago
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Pathway Communications
51 - 200 employees
Founded 1995
🔒 Cybersecurity
IT Outsourcing • Cybersecurity • Managed Services
Pathway Communications is a trusted provider specializing in a comprehensive range of IT support services, based in Toronto, Canada. The company focuses on delivering innovative and cost-effective IT solutions tailored to meet the diverse needs of businesses, regardless of their size or industry. Their offerings include Managed IT Services, Data Center solutions, Managed Cloud, Server Colocation, Cybersecurity Services, and Voice/Data solutions, ensuring seamless operations and secure communication for their clients in today's fast-paced business environment.
📋 Description
• Respond to and resolve technical issues reported by users via phone, email, or in-person. • Diagnose and troubleshoot hardware, software, and network-related issues. • Provide technical support for desktop, laptop, printers, and mobile devices. • Assist with software installations, updates, and configurations. • Log, track, and close tickets in the service desk system, ensuring all details are accurately documented. • Escalate unresolved issues to the appropriate teams as per service-level agreements (SLAs). • Follow up with users to ensure issues are resolved to their satisfaction. • Provide hands-on support for technical problems that cannot be resolved remotely. • Set up and configure hardware and software for new employees. • Maintain and troubleshoot AV (Audio -visual) systems for meetings and conferences. • Educate end-users on best practices, system functionality, and self-help tools. • Create and update documentation, including FAQs and user guides. • Perform routine hardware maintenance and upgrades.
🎯 Requirements
• Entry Level • Knowledge of Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira) • Basic understanding of ITIL practices is preferred • CPIC clearance and strict adherence to PCI standards • Physical ability to lift and carry equipment weighing up to 20kg.
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