Client Service Director

Job not on LinkedIn

November 21

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+7 more states

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

💵 $80k - $120k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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Pathfind

WebsiteLinkedInAll Job Openings

Recruitment • B2B

Pathfind is a full-service, personalized talent management firm that partners with forward-thinking companies and motivated professionals to drive personnel growth. They specialize in executive search and recruitment, executive coaching and leadership development, and outplacement/career transition services, delivering experienced career coaches and comprehensive sourcing to help organizations find and develop leaders while supporting transitioning employees. Pathfind primarily serves businesses and HR leaders with tailored, client-centered talent solutions.

11 - 50 employees

Founded 2011

🎯 Recruiter

🤝 B2B

📋 Description

• Own the financial health of the client portfolio • Monitor utilization, burn, and margin; identify risks early and adjust as needed • Ensure all client deliverables meet PF’s quality standards • Track client satisfaction (NPS) and retention metrics, using insights to drive improvements • Partner with client growth and production strategy on account planning, renewals, and expansion opportunities • Serve as a trusted strategic partner and thought leader • Ensure every client engagement runs smoothly from kickoff through delivery • Oversee timelines, scope, and budgets, making sure projects are delivered on time and on budget • Monitor workloads across accounts and align staffing to meet business needs • Set clear expectations, coach for growth, and drive performance

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience) • 10+ years in a marketing or agency environment managing multimillion-dollar client relationships • 5+ years of team leadership experience, including managing managers and leading large, multi-account teams • Proven success overseeing multi-channel marketing programs and large client portfolios • Strong understanding of agency financials, project management disciplines, and creative workflows • Proven success leading executive-level client conversations • Demonstrated ability to mentor, lead, and develop high-performing teams • Strong operational discipline with an eye for detail, timelines and QA • Financially fluent, comfortable managing budgets, utilizations, and project profitability • Strong understanding of omnichannel marketing (digital, media, creative, print) • Excellent organizational and prioritization skills across multiple clients and teams

🏖️ Benefits

• Generous time off (with employees averaging over six weeks annually) • Coverage of a significant share of benefit costs • Contributions to HSA • 401(k) with automatic employer contributions (no employee contribution required) • Quarterly bonus and profit-sharing programs