Senior Director, Strategic Partnership Management – Program Operations

🔥 5 hours ago

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Pathstream

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

👥 HR Tech

⚡ Productivity

💰 Venture Round on 2021-08

Education • HR Tech • Productivity

Pathstream is a company focused on upskilling and empowering workers with critical digital skills needed for the future of work. They offer programs that enhance productivity by providing targeted skill-building and career clarity. Their solutions aim to improve frontline workforce retention and drive digital transformation in businesses by developing a more tech-savvy workforce. Pathstream also champions diversity by helping to build a diverse talent pipeline. They combine AI-driven skill-building with human coaching to support career development and enhance managerial capabilities, ensuring employees are well-equipped for evolving roles in the digital world.

📋 Description

• Serve as the primary day-to-day point of contact for our Fortune 50 client stakeholders — building trusted relationships at multiple levels and translating their feedback and requirements into internal action • Identify, pursue, and grow relationships with relevant business partners to support the program • Represent Pathstream's interests confidently and diplomatically; navigate competing priorities with clarity and care • Draft and review internal and external communications related to the client relationship — from executive updates to partner-facing summaries • Directly guide our operations and marketing teams on an ongoing basis — diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement, and directing team focus accordingly • Track program performance closely: understand the data, identify insights, and ensure the team is intervening effectively when metrics need attention. Anticipate risks and surface tradeoffs early; proactively drive course corrections without waiting to be escalated to • Evaluate and give substantive feedback on learner-facing marketing — bringing strong instincts on what drives quality applications, program completion, sustained coaching engagement, and ultimately job placement; hold the bar on campaign strategy, not just execution • Identify longer-term opportunities and surface them to our engineering, product, and learning design teams • Continuously translate learnings about what's working — and what isn't — into more efficient, scalable operational processes and systems

🎯 Requirements

• 7+ years in program management, strategic partnerships, or a related role — ideally with experience managing a large enterprise or consumer-facing partner • Strong analytical skills: you're comfortable pulling and interpreting data and communicating findings clearly to non-technical audiences • Exceptional written communication — you can write a crisp executive summary, a thoughtful partner email, or substantive feedback on a marketing campaign • Proven track record of driving alignment across multiple internal teams without direct authority • Strategic thinker who can zoom out to set direction and zoom in to unblock execution • Strong intuition for consumer-facing marketing strategy — you can assess whether a campaign will drive the right learner behaviors and push back when it won't • Comfortable with ambiguity; you're energized by broad ownership, not intimidated by it • Experience working with or at large enterprise partners; prior strategy consulting experience a plus

🏖️ Benefits

• 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents • Health, commuter, and parking flexible spending accounts • Employee Assistance Program (mental health, financial health, legal support, and more) • Free access to wellbeing apps like Ginger and Headspace • Flexible paid time off and paid holidays • Generous paid parental leave • Short and long-term disability insurance • Annual professional development budget • Company-provided laptop • Remote-first culture • Life insurance (100% company paid) • 401(k)