Manager, BSA – High Risk Customer Reviews

🔥 0 minutes ago

🌵 Arizona, Kentucky, +4 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $72k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

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Pathward

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Pathward is a federally registered financial institution that provides robust banking infrastructure, proven technology resource partners, and dynamic collaboration to assist third-party partners in delivering banking programs that meet customer demands. The company focuses on providing a variety of financial solutions including issuing, acquiring, digital payments, credit solutions, and professional tax solutions, among others. Additionally, Pathward supports commercial finance through working capital, equipment finance, structured finance, and insurance premium finance. Committed to financial inclusion, Pathward powers financial access and innovation through strategic partnerships, including efforts to support renewable energy loan growth.

📋 Description

• Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes • Own daily operations and workload planning (intake, assignment, prioritization, and capacity planning) to ensure reviews are completed within SLA timeframes • Establish and monitor team performance metrics (timeliness, productivity, quality) and drive corrective actions where needed • Oversee case assignment and case status management; remove blockers and coordinate rework for quality issues • Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training and process improvements • Maintain and refine team procedures, process flows, templates, and job aids; ensure changes are communicated and adopted consistently • Partner with first-line business units and internal stakeholders to obtain required customer information and documentation; ensure requests are clear, appropriately risk-based, and timely • Manage escalations of financial crime red flags and unusual activity; ensure appropriate risk decisions, documentation, and handoffs (e.g., SAR investigation referral) occur in accordance with policy • Support leadership in maturing the EDD/HRC program by recommending process enhancements, tooling opportunities, and risk-based approaches that improve defensibility and efficiency • Provide reporting and analysis on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns • Coordinate audit, compliance testing, and exam support for the team, including evidence gathering, response drafting, and remediation of findings • Lead and/or support ad hoc projects and initiatives as assigned.

🎯 Requirements

• Bachelor’s degree required • Five or more years of experience in BSA/AML compliance within the financial services industry, including direct experience conducting EDD reviews on high-risk customers • Experience compiling data, analyzing, and explaining complex ownership structures • Prior people leadership experience (e.g., coaching, performance management, quality review/approval, or workflow oversight) • Understanding of financial crimes risks and red flag indicators, with the ability to use knowledge to assess customer risk effectively • Organizational and time management skills to appropriately prioritize workload and meet time-sensitive deadlines • Ability and willingness to work independently and in a team environment are required • Critical thinking and problem-solving skills are a must • Excellent organizational and communications skills (verbal and written) • Ability to perform tasks under pressure and in fast-paced environment • Ability to adapt to a dynamic and continuously changing environment • Soft skills to foster and maintain effective and positive working relationships with colleagues and business partners

🏖️ Benefits

• Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Annual performance-based incentive opportunity