German Speaking Support Centre Analyst

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October 31

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Patrique Mercier Recruitment

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Recruitment • B2B • eCommerce

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in matching the best candidates with employers in various industries including social media, gaming, healthcare, retail, travel, automotive, financial, insurance, energy, and telecommunications. With a global reach and local expertise, our personalized service ensures that we understand the aspirations and goals of our clients and candidates, providing tailored recruitment solutions.

2 - 10 employees

Founded 2022

🎯 Recruiter

🤝 B2B

🛍️ eCommerce

📋 Description

• Assist German-speaking customers through various communication channels including phone, email, and chat. • Identify and troubleshoot technical issues, providing efficient and effective resolutions. • Educate customers about our products and services, guiding them to optimize their use. • Document all customer interactions accurately to maintain thorough records for quality assurance. • Collaborate with team members to improve service delivery and resolve recurring customer challenges. • Participate in ongoing training to stay updated with product advancements and industry best practices.

🎯 Requirements

• Fluency in German (both written and spoken) is required. Candidates should clearly indicate their nationality and native language in their C.V. and/or Cover Letter. • Strong communication skills and a commitment to outstanding customer service. • Experience in customer support or a related field is a plus, though not mandatory. • Technical proficiency with a knack for effective problem-solving. • Team-oriented attitude with a collaborative approach. • A willingness to learn and adapt quickly to new challenges in a dynamic environment. • A genuine desire to create a positive and supportive customer experience!

🏖️ Benefits

• Private Health Insurance • Training & Development • 2 Extra Salaries Per Year Fully Paid Training • Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel ) • Free Greek Lessons, discounts and other perks