Paxos
Crypto • Fintech • Banking
Paxos is a blockchain infrastructure platform providing enterprises with solutions for building stablecoins and digital assets. It offers regulated and fully-backed digital assets, with a commitment to compliance and transparency, trusted by leading global companies. Paxos is known for its innovative approach to stablecoins, including partnerships with prominent financial institutions which enhance digital payment capabilities and foster decentralized finance initiatives.
Technical Support Engineer
October 15
🇺🇸 United States – Remote
💵 $110.4k - $129.9k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🦅 H1B Visa Sponsor
Paxos
Crypto • Fintech • Banking
Paxos is a blockchain infrastructure platform providing enterprises with solutions for building stablecoins and digital assets. It offers regulated and fully-backed digital assets, with a commitment to compliance and transparency, trusted by leading global companies. Paxos is known for its innovative approach to stablecoins, including partnerships with prominent financial institutions which enhance digital payment capabilities and foster decentralized finance initiatives.
📋 Description
• Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations • Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences • Proactive Support: Monitor platform activity and collaborate with developers to spot pain points • Strategic Partnership: Build relationships with big-name institutions as a technical expert • Continuous Innovation: Document breakthroughs and lead post-incident reviews • Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends
🎯 Requirements
• Experience (2-3+ years) in technical support or customer-facing engineering roles • Thrive in startup environments • Comfortable collaborating with senior stakeholders • Deep troubleshooting, documentation, and incident management skills • Familiarity with modern cloud platforms, APIs, and compliance landscape of fintech • Appetite for ownership; proactive contribution of ideas • Bonus: direct experience in blockchain, crypto, or digital asset platforms
🏖️ Benefits
• Competitive total compensation • Benefits package • Equity and bonuses based on performance • Eligibility for bonuses dependent on job level
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