Dispute Analyst

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Paymentology

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Fintech • Finance • SaaS

Paymentology is a global payment processing company that offers card issuing and management solutions for traditional banks, digital banks, and fintechs. The company provides a cloud-native platform with industry-leading APIs for rapid card issuance and fraud protection at a global scale. Paymentology is committed to ultra-secure data protection and provides local expertise in over 60 countries.

201 - 500 employees

Founded 2015

💳 Fintech

💸 Finance

☁️ SaaS

💰 Seed Round on 2016-01

📋 Description

• Handle and process cardholder disputes involving authorised and unauthorised transactions. • Conduct detailed investigations using multiple internal systems and external partners. • Validate data accuracy and ensure all documentation meets compliance and network standards. • Determine appropriate actions and craft timely, accurate responses to networks within SLA and regulatory timelines. • Oversee card authority processes including transaction approvals, declines, and authorisation reviews. • Provide guidance to internal teams and clients on dispute outcomes, escalations, and card authorisation queries. • Maintain current knowledge of card scheme rules, dispute categories, and operational procedures. • Contribute to continuous improvement initiatives in dispute resolution, authorisation processes, and reporting accuracy.

🎯 Requirements

• Strong understanding of Visa/Mastercard dispute and card authorisation processes and compliance standards. • Skilled in Microsoft Office Suite (Excel, Outlook, Word) and case management tools. • Excellent written and verbal English communication skills. • Analytical, customer-centric, and detail-oriented, with the ability to work to tight deadlines. • Able to coordinate with card network partners, client operations teams, and internal reconciliation staff to ensure compliance and customer satisfaction. • 2–4 years in dispute resolution, card operations, or financial customer service.

🏖️ Benefits

• Remote work options • Professional development opportunities