Paymentology
Fintech • Finance • SaaS
Paymentology is a global payment processing company that offers card issuing and management solutions for traditional banks, digital banks, and fintechs. The company provides a cloud-native platform with industry-leading APIs for rapid card issuance and fraud protection at a global scale. Paymentology is committed to ultra-secure data protection and provides local expertise in over 60 countries.
Dispute Analyst – Remote, LATAM
Job not on LinkedIn
19 hours ago
Paymentology
Fintech • Finance • SaaS
Paymentology is a global payment processing company that offers card issuing and management solutions for traditional banks, digital banks, and fintechs. The company provides a cloud-native platform with industry-leading APIs for rapid card issuance and fraud protection at a global scale. Paymentology is committed to ultra-secure data protection and provides local expertise in over 60 countries.
📋 Description
• Handle and process cardholder disputes involving authorised and unauthorised transactions. • Conduct detailed investigations using multiple internal systems and external partners. • Validate data accuracy and ensure all documentation meets compliance and network standards. • Determine appropriate actions and craft timely, accurate responses to networks within SLA and regulatory timelines. • Oversee card authority processes including transaction approvals, declines, and authorisation reviews. • Provide guidance to internal teams and clients on dispute outcomes, escalations, and card authorisation queries. • Maintain current knowledge of card scheme rules, dispute categories, and operational procedures. • Contribute to continuous improvement initiatives in dispute resolution, authorisation processes, and reporting accuracy.
🎯 Requirements
• Strong understanding of Visa/Mastercard dispute and card authorisation processes and compliance standards. • Skilled in Microsoft Office Suite (Excel, Outlook, Word) and case management tools. • Excellent written and verbal English communication skills. • Analytical, customer-centric, and detail-oriented, with the ability to work to tight deadlines. • Able to coordinate with card network partners, client operations teams, and internal reconciliation staff to ensure compliance and customer satisfaction. • 2–4 years in dispute resolution, card operations, or financial customer service.
🏖️ Benefits
• Competitive salary • Flexible work hours
Apply NowSimilar Jobs
November 26
Financial Analyst supporting CFO team with financial analysis and reporting for various businesses. Conducting budgeting, forecasting, and performance monitoring in a remote capacity.
November 20
Analyst in Strategic Asset Management supporting decision-making and reporting for a tech-enabled short-term rental company. Requires strong Excel and Tableau skills, and ability to engage with stakeholders.
🇦🇷 Argentina – Remote
💰 $125.2M Private Equity Round on 2022-03
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧐 Analyst
November 5
Quality Analyst executing and analyzing corporate processes for compliance with company management system. Ensuring effectiveness and continuous improvement under SGS policies and standards.
🗣️🇪🇸 Spanish Required
October 31
Vendor Contract Analyst at Syneos Health, overseeing contract management processes and vendor communications. Supports internal customers through contract evaluations and amendments while ensuring adherence to guidelines.
October 23
Bookkeeping Analyst managing daily financial transactions and accounting records for Lazo, an AI platform for startups. Supporting month-end closings and client communication.