Client Success Manager – Gaming

November 27

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $115k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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PayNearMe

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Finance • Fintech • B2B

PayNearMe is a company that develops technology to facilitate the end-to-end customer payment experience. Their modern and reliable platform is designed to help businesses easily accept, disburse, and manage payments while reducing costs, increasing acceptance rates, driving self-service, and simplifying exception management. PayNearMe offers solutions for industries such as auto and consumer lending, tolling, iGaming, and more, providing a flexible and comprehensive payment processing platform. They focus on improving user experience and operational efficiency by offering a wide range of payment options and automation tools.

51 - 200 employees

💸 Finance

💳 Fintech

🤝 B2B

💰 $12.5M Debt Financing on 2020-01

📋 Description

• Own and expand key gaming accounts, identifying opportunities for revenue growth, cross-sell, and upsell across PayNearMe’s portfolio • Develop and execute strategic account plans that align with client growth objectives, player acquisition strategies, and business targets • Collaborate with client executives and commercial teams to structure and negotiate renewals, expansions, and new business initiatives • Leverage deep insights into player payments and transaction data to uncover trends that drive incremental revenue and improve ROI • Build executive-level relationships with decision-makers across product, finance, and operations functions to influence strategic direction • Partner with marketing, product, and revenue operations to deliver scalable growth programs and go-to-market initiatives within the gaming segment • Track and report on commercial performance, ensuring forecasting accuracy, contract compliance, and strong revenue retention metrics • Act as a strategic advisor, positioning PayNearMe’s gaming solutions to address emerging industry needs and regulatory shifts

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent work experience. • 4–6 years of experience in client success or account management within the gaming or payments industry • Strong understanding of gaming platforms, player lifecycle, and regulatory environments (including iGaming and sports betting) • Advanced technical understanding of payments platforms, wallet integrations, and player transaction flows • Proven ability to build and maintain executive-level relationships and manage large, complex accounts • Exceptional communication, data-driven decision-making, and strategic planning skills • Passion for the gaming industry and delivering exceptional client and player experiences

🏖️ Benefits

• Great compensation package plus extensive benefits, including: 100% Remote (must be in US) • Base salary per year (paid semi-monthly) • Fast- paced and professional work culture • Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend to go towards your phone/internet bill • $250 stipend to enhance your WFH setup • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) • Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays • 2x / year in-person team meet-ups (2-3 days, company paid)