Risk Operations Analyst II

November 27

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

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PayNearMe

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Finance • Fintech • B2B

PayNearMe is a company that develops technology to facilitate the end-to-end customer payment experience. Their modern and reliable platform is designed to help businesses easily accept, disburse, and manage payments while reducing costs, increasing acceptance rates, driving self-service, and simplifying exception management. PayNearMe offers solutions for industries such as auto and consumer lending, tolling, iGaming, and more, providing a flexible and comprehensive payment processing platform. They focus on improving user experience and operational efficiency by offering a wide range of payment options and automation tools.

51 - 200 employees

💸 Finance

💳 Fintech

🤝 B2B

💰 $12.5M Debt Financing on 2020-01

📋 Description

• Fraud Analysis & Research: Employ advanced tools and techniques (e.g., standard and advanced rules-based risk engines, using third-party platforms like Accertify) to detect and assess fraudulent behavior and provide actionable insights • Client Risk Services: Provide advanced risk services, including support for RFIs (Networks, Partners, Banks), limits adjustments, merchant underwriting, and tailored risk interventions • PNM & Client Risk Events: Proactively support and resolve client and platform risk events, ensuring timely and accurate response, root cause analysis, and recommended control enhancements • Transaction Monitoring: Continuously monitor and analyze client, user, and transaction data to detect and investigate suspicious activity • Client Communication: Engage with clients to clearly explain fraud findings, risk exposures, and industry developments in a consultative manner • Risk Appetite Consultation: Guide clients in defining and maintaining appropriate risk appetite strategies, balancing loss and approval rates to achieve business goals • Actionable Recommendations: Offer customized guidance on fraud prevention, compliance, and operational efficiency • BI & Custom Reporting: Generate, analyze, and deliver BI reports (using tools such as Looker, Dataiku, SQL, and Excel/Google Suite) to highlight fraud trends and ensure transparency in client and platform risk performance • Internal & Client Reporting: Develop custom reporting solutions to support both internal decision-making and client requirements • Policy & Process Documentation: Maintain comprehensive documentation of policies, procedures, and standard operating processes for transparency and repeatability • Continuous Improvement: Identify opportunities for enhanced efficiency in risk management operations, client interactions, and fraud prevention tools • Vendor Risk Management: Evaluate and leverage third-party data sources and vendors to enhance fraud detection capabilities • Compliance & Security: Ensure adherence to compliance, PCI, and regulatory requirements across client and platform activities.

🎯 Requirements

• 5–10 years of experience in risk management, with a focus on fraud prevention, merchant risk, and operational efficiency • 3–5 years of experience in the payments industry (acquiring, issuing, or merchant risk functions) • Technical & Analytical Skills: Proficiency in BI reporting, SQL, Looker, Dataiku, and standard productivity tools (Excel, Google Suite) • Strong analytical and reasoning skills, with the ability to interpret complex datasets and provide actionable insights • Moderate technical ability combined with high analytical acumen • Client & Risk Expertise: Proven ability to manage client relationships and ensure satisfaction in high-risk merchant segments • Familiarity with card network rules, compliance requirements, and fraud risk strategies • Experience in policy/process documentation and product/process improvements • Exceptional verbal and written communication skills. • Strong collaborative mindset with the ability to operate independently.

🏖️ Benefits

• 100% Remote (must be in US) • Base salary per year (paid semi-monthly) • Fast- paced and professional work culture • Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend to go towards your phone/internet bill • $250 stipend to enhance your WFH setup • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) • Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays • 2x / year in-person team meet-ups (2-3 days, company paid)