Associate Technical Enablement Engineer

November 20

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Payrails

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Fintech • eCommerce • B2B

Payrails is a payment platform designed to unify and streamline payment operations for global enterprises. It offers a comprehensive suite of solutions including customizable online payment tools, payment automation, and payouts, allowing merchants to optimize their payment processes and maximize revenue potential. With advanced features such as dynamic routing, analytics, and automation, Payrails helps businesses improve efficiency, reduce costs, and expand into new markets seamlessly.

51 - 200 employees

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 $14.4M Seed Round on 2023-06

📋 Description

• Turn insight into impact - Analyse support tickets, customer feedback, and data to discover what merchants need most and translate it into clear, usable knowledge content. • Shape the knowledge brain - Build and organise our internal & external knowledge bases, ensuring both humans and AI agents can instantly find accurate answers. • Train the trainers - Help refine the performance of our AI support agents, improving prompt design, retrieval quality, and overall accuracy. • Collaborate across the stack - Work closely with Product, Engineering, and Support to make sure new features and learnings are documented and discoverable. • Build enablement content - Translate complex concepts into short, engaging learning resources that empower teams and customers. • Measure and improve - Use data, testing, and feedback loops to continuously refine content, knowledge flows, and AI responses.

🎯 Requirements

• You have 1–2 years of experience in Support, Enablement, or Training - or relevant internships/projects • You hold a Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience • You are fluent in English, both spoken and written, with outstanding communication and writing skills - you can explain complex concepts clearly and create documentation that teaches, not just tells • You have an AI-native mindset - familiarity with prompting, retrieval-augmented generation (RAG), or agent workflows • You have experience with Zendesk, Intercom, or similar support platforms. • You have strong technical writing and documentation skills with an educational approach • You are comfortable working in Notion, Confluence, or similar CMS/wiki tools • You have a basic understanding of APIs, automation, and system integration concepts

🏖️ Benefits

• High impact and high velocity environment with the most talented and ambitious people you will ever work with • A chance to shape the story of a company and a category from the ground up • Real ownership. You’ll have the freedom and trust to build, test, and take lead • A product used by the best brands around the world • Visa and relocation support for you and your family where required • Hybrid working with an office in the heart of Berlin • Regular team events, activities and off-sites • Discounted Urban Sports Club membership • Competitive salary and equity package • 27 days of annual paid vacation