Support and Operations Intern

🔥 28 minutes ago

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Phoebus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

💼 Consulting

📦 Logistics

💳 Fintech

Consulting • Logistics • Fintech

Phoebus is the company behind PayStore®, a SaaS platform that transforms Android devices and POS terminals into fully featured payment terminals and an app marketplace for acquirers, subacquirers, developers and merchants. It provides SDKs and APIs, remote app distribution and updates, back-office integration, transaction monitoring, and cloud-hosted, PCI-certified security. The solution supports SmartPOS, POS and mPOS devices, enables multi-merchant terminals, and promotes developer ecosystems and phygital customer experiences through loyalty, offers and omnichannel integrations.

📋 Description

• Training on the company's products and on technologies or tools required to perform the activities. • Customer support via phone, chat, email, and ticketing system; • Performing tests to help identify/resolve incidents or to validate features before deploying applications to clients; • Assisting with deployment and post-deployment follow-up of applications at client sites; • Monitoring the transactional environment (backend servers).

🎯 Requirements

• Currently enrolled in Information Systems, Computer Networks, or Telecommunications degree program; • Knowledge of the Windows operating system; • Knowledge of MS Office; • Must reside in João Pessoa; • Experience in customer support; • Knowledge of computer networks; • Knowledge of Oracle databases; • Knowledge of Microsoft SQL Server databases; • SQL (ANSI) language; • Basic knowledge of Linux; • Basic knowledge of MongoDB; • Knowledge of JCSS.

🏖️ Benefits

• Paid internship stipend • Transportation allowance • Access to Wellhub (Gympass) • Weekly workload of 20 or 30 hours • Flexible hours • Dynamic environment open to idea sharing