Scheduling Coordinator

🕒 July 17

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Scheduling Coordinator

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Coordinate and assign caregivers to client visits and shifts based on client needs and caregiver availability • Maintain and update caregiver schedules in scheduling software/system • Handle scheduling requests, changes, and emergencies promptly and effectively • Serve as the primary contact for caregivers regarding scheduling inquiries and updates • Communicate schedule changes and updates to caregivers and clients • Collaborate with the care coordination team to align client care plans and caregiver schedules • Monitor caregiver compliance with client care plans and agency policies through schedule adherence • Address and resolve scheduling conflicts with the senior scheduling coordinator or management • Maintain accurate documentation of caregiver assignments and client schedules • Support caregivers with scheduling-related inquiries and issues • Assist clients and families with scheduling concerns and inquiries • Foster positive relationships with caregivers and clients • Generate reports on caregiver utilization, overtime, and client visit completion • Maintain records of caregiver schedules, client preferences, and service agreements • Assist with documentation for audits, inspections, and regulatory compliance • Report to the Director of Coordination

🎯 Requirements

• Experience staffing caregivers within a home care environment • Strong understanding of scheduling best practices, caregiver-client matching, and workforce coordination • Ability to manage high-volume schedules and last-minute coverage needs • Ability to work in a fast-paced operational environment • Effective communication with caregivers, clients, and internal stakeholders • Ability to balance multiple priorities simultaneously • Strong organizational skills and attention to detail • Ability to make staffing decisions under tight deadlines • Experience with home care operations, caregiver scheduling platforms, and maintaining continuity of care through effective staffing practices is highly preferred • Experience scheduling and staffing caregivers/CNAs/HHAs for client assignments • Familiarity with caregiver availability management, shift coverage, and client service coordination • Experience working with scheduling software and workforce management systems

🏖️ Benefits

• Fully remote work-from-home arrangement • Exceptional work environment and positive, encouraging, performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Established organization with processes supporting remote team members