Real Time Analyst

🕒 September 1

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Manage call volume, break schedules, start and stop times, overtime as needed, and attendance • Work closely with operations managers and team leads to analyze and improve delivery processes • Generate daily, weekly, and monthly PTO allocations • Manage the daily operations bridge and ensure leads are calibrated to SLA improvement needs • Produce daily, biweekly, and monthly internal reports • Use trends and reports to forecast scheduling and headcount requirements • Assist with projects and other duties assigned by the manager or director • Help improve team efficiency by applying expert knowledge to resolve complex challenges

🎯 Requirements

• Ability to take initiative • Good time management; ability to work with minimal supervision and under tight timelines • Excellent attendance record • Strong problem-solving skills • Flexible team player with a positive attitude • Ability to manage multiple simultaneous projects • Friendly and professional demeanor • Organized and adaptable to change • Professional oral and written communication skills • Sound work ethics • Mid to advanced Microsoft Excel / Google Sheets skills, including advanced formulas • Microsoft Word and email proficiency • VBA Macros proficiency is a plus • Experience with IEX, CMS, Avaya, Symposium, or Blue Pumpkin is a plus • Ability to create reports in Excel and forecast results • Attention to detail and high level of accuracy • Ability to multitask, focus, and complete reports for extended periods • Previous call center experience required • Previous Workforce Management experience considered an asset

🏖️ Benefits

• Fully remote work from home • Benefits of working for an established organization • Tremendous opportunities for growth • Offline team gatherings when possible • Supportive remote-work culture and processes • Professional development through complex challenges and expert knowledge application