Alerts Analyst

🕒 August 21

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chargeflow

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🛍️ eCommerce

Fintech • eCommerce

Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.

📋 Description

• Locate and address alert transactions in the client’s Payment Service Provider (PSP) system • Issue refunds for transactions identified as requiring refunds • Cancel active subscriptions associated with alert transactions • Document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant-initiated refunds on the alert credit sheet • Engage with merchants to enroll them in the service, resolve issues, and provide reporting updates • Suggest innovative ideas to enhance and streamline the alert management process • Communicate effectively with merchants and the Head of Alerts

🎯 Requirements

• Proficiency in English - Must • Experience with Chargebacks - Must • Proficiency in Excel/Google Sheets - Must • Exceptional accuracy and thoroughness in managing transaction details • Strong analytical capabilities to assess and resolve transaction-related issues • Ability to work effectively in a large scale, fast-paced environment while maintaining high standards • Customer service experience - Strong Advantage • Willingness to work on a shifting schedule, including holidays • Possess a personal computer with reliable internet connectivity, including backup internet and battery solutions • Working with payment processors such as Stripe and Shopify - Advantage • Strong problem-solving skills • Effective communication with merchants and the Head of Alerts

🏖️ Benefits

• Remote work • Full-time employment • Personal computer requirement with reliable internet, backup internet, and battery solutions to maintain consistent productivity