Team Lead – Scheduling Coordination, Healthcare

🔥 2 minutes ago

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Lead, coach, and develop a team of Scheduling Coordinators to achieve operational and service goals. • Provide ongoing feedback, performance coaching, and support to help team members succeed. • Monitor productivity, quality, and adherence to scheduling processes. • Conduct regular one-on-one meetings, team huddles, and performance reviews. • Foster a positive, collaborative, and accountable team culture. • Oversee daily scheduling activities to ensure client shifts are filled accurately and on time. • Support the team in resolving scheduling conflicts, last-minute call-offs, and urgent coverage needs. • Monitor scheduling queues and staffing levels to maintain continuity of care. • Ensure scheduling practices comply with company policies and client requirements. • Identify operational challenges and implement process improvements to enhance efficiency. • Build and maintain strong working relationships with caregivers, clients, recruiters, and internal departments. • Serve as an escalation point for complex scheduling concerns and service issues. • Partner with cross-functional teams to resolve operational challenges and improve communication. • Promote a client-first approach while balancing the needs of nurses, caregivers, internal stakeholders and the business. • Monitor team performance metrics and prepare operational reports. • Ensure scheduling systems and records are accurate and up to date. • Prioritize competing demands and reallocate resources as business needs change. • Support change initiatives and contribute to continuous process improvement.

🎯 Requirements

• 2+ years of leadership experience in scheduling, workforce management, customer service, healthcare operations, or a similar environment. • Experience leading teams in a fast-paced, high-volume operational setting. • Strong coaching, communication, and people management skills. • Excellent problem-solving and decision-making abilities. • Proven ability to multitask, prioritize, and adapt to changing business needs. • Experience using scheduling or workforce management systems. • Proficiency in Microsoft Office

🏖️ Benefits

• None specified