Peak Support
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Team Leader, Payroll Analyst
Job not on LinkedIn
July 28
Peak Support
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
📋 Description
• Act as the main point of contact for all team members regarding questions about any processes or products. • Work hand in hand with Training associates to get new hires up to speed. • Review calls and tickets to ensure that SLAs are met. • Send nightly updates or end-of-day reports. • Handle calls and tickets as needed and continue to provide excellent service to clients or customers. • Monitor calls and assist with Quality Assurance audits. • Periodically or daily, monitor the team’s attendance. • Update the leadership team on any issues/updates about the accounts.
🎯 Requirements
• Strong verbal and written English skills. • A strong background in performance management concepts. • Openness to shifting schedules, flexibility regarding work hours, and availability to work on holidays. • Excellent coaching knowledge and skills. • Ability to work under pressure. • Above-average English written and verbal communication skills. • Demonstrated track record in achieving targets and improving agent performance. • Service and customer-focused mindset. • Strong analytical skills and attention to detail. • Strong decision-making and problem-solving abilities. • Knowledge of call center tools and processes. • Ability to develop a plan and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company goals.
Apply NowSimilar Jobs
July 19
Manage payroll processing and employee lifecycle for HVAC companies with over 200 employees.
June 26
Join Tutor Me Education as a Payroll Specialist to handle payroll in the US and California. Ideal for someone with extensive experience with ADP and attention to detail.
May 23
Support payroll and benefits operations for U.S. and Canada. Reconcile data and ensure compliance.
February 8
Responsible for payroll and billing activities for Tutor Me Education, ensuring accuracy and timeliness.
January 25
Seeking a US Tax and Payroll Expert with QuickBooks Online expertise. Manage tax filings and payroll processes remotely.