Operations and System Coordinator, AU Mortgage Experience

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Support the day-to-day running of the business, improve internal processes, and take ownership of the systems, administration, and project work • Liaise internally with the Director and all team members; and externally with IT providers and system vendors as required • Create and manage user accounts, licences, and permissions within Microsoft 365 • Maintain SharePoint sites, document libraries, templates, and company resources • Build and maintain Microsoft Forms used across the business • Provide day-to-day support to staff across Outlook, Teams, SharePoint, and Microsoft 365 • Maintain hardware and IT asset registers; liaise with external IT providers when required • Write, update, and maintain SOPs, process guides, and internal documentation • Create process maps for key operational workflows and maintain the company’s operational knowledge base • Review existing processes to identify inefficiencies or gaps and recommend practical improvements • Ensure all procedures remain current as systems and processes evolve • Coordinate onboarding for new staff — equipment setup, system access, and induction resources • Maintain onboarding checklists and training records; coordinate equipment ordering and returns for starters and leavers • Provide general recruitment and people administration support as required • Build, test, and maintain Power Automate workflows to streamline business processes • Assist with AI and automation projects across the business; identify manual processes that can be improved or automated • Test new systems and workflow improvements before rollout; document all automation changes and procedures • Maintain compliance registers, policies, and business records; track completion of mandatory training requirements • Assist with audit and accreditation preparation; ensure documentation is stored correctly and easily accessible • Maintain document version control and record management standards across the business • Coordinate operational projects and business improvement initiatives — track actions, deadlines, and deliverables • Schedule meetings, maintain project documentation, and follow up outstanding actions with team members and suppliers • Assist with the rollout of new systems and business processes

🎯 Requirements

• Minimum 2 years of experience in an operations, systems, or business administration role • Solid hands-on experience with Microsoft 365 — including Outlook, Teams, SharePoint, and Forms administration • Proven experience writing SOPs, process documentation, and operational guides • Strong organisational and time management skills with the ability to manage multiple priorities simultaneously • Excellent written communication skills and high attention to detail • Ability to learn new systems quickly and work independently with a proactive, ownership-driven mindset • Comfortable identifying and resolving inefficiencies without waiting for direction • SharePoint administration experience • Microsoft Power Automate — workflow building and maintenance • Zapier or similar automation platforms • Xero experience • Process mapping tools and methodology • Project coordination experience • Background supporting a growing SME business • Experience in financial services, mortgage broking, or professional services