Patient Care Operations and Enrollment Coordinator

Job not on LinkedIn

🕒 December 25, 2025

🗣️🇪🇸 Spanish Required

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Logo of Pear VC

Pear VC

11 - 50 employees

Founded 2013

🤖 Artificial Intelligence

🧬 Biotechnology

Artificial Intelligence • Biotechnology

Pear VC is an early-stage venture capital firm specializing in pre-seed and seed investments that pairs capital with hands-on founder support. The firm—made up of founders-and-operators turned investors—runs programs like PearX, provides in-house recruiting and talent services, go-to-market and fundraising coaching, PR and marketing support, and physical workspaces (Pear Studio). Pear emphasizes community and tailored resources for diverse founders and has a notable focus on supporting AI and biotech startups through grants, events, and sector-specific playbooks.

📋 Description

• Conduct high-volume outreach (phone, SMS, email) to patients + community organizations • Assist patients in Spanish when needed • Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals • Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc. • Use our tooling to work structured patient task queues efficiently • Verify insurance coverage + help patients understand next steps • Connect patients to community programs and social services • Confirm availability/logistics for the clinical and social services they need • Accurately document interactions and outcomes in our system • Flag urgent + complex cases for escalation • Provide workflow + product feedback to help improve tools

🎯 Requirements

• Must live in Massachusetts • Bilingual (English + Spanish) • License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access Specialist • Ability to support patients primarily by phone, text, and email • Comfort using new technology (e.g., AI tools like ChatGPT) • Able to filter + work from organized patient task queues • 1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance • Strong documentation + organizational skills • Patient-centered, reliable, resourceful

🏖️ Benefits

• Flexible remote work (~20-40 hrs/week)

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