Team Manager – NeuroNav

Job not on LinkedIn

November 25

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Pear VC

WebsiteLinkedInAll Job Openings

B2B • Fintech • Artificial Intelligence

Pear VC is a venture capital firm specializing in pre-seed and seed investments. With a focus on supporting early-stage founders, Pear VC provides tailored services such as fundraising preparation, go-to-market strategies, and talent recruitment. The firm has a strong track record of backing companies valued at over $170 billion and is dedicated to building a community for entrepreneurs through initiatives like the Female Founder Circles and Pear Studio, offering resources and networking opportunities for founders in the tech industry.

11 - 50 employees

Founded 2013

🤝 B2B

💳 Fintech

🤖 Artificial Intelligence

📋 Description

• Provide supportive supervision to a team of Transition Navigators, fostering collaboration, growth, and performance excellence • Drive consistent use of HubSpot workflows, sequences, and automated reminders. Monitor deal-board progress, ensure timely follow-ups, and enforce task completion standards. • Help the team meet individual and team enrollment goals. Track performance using KPIs, monitor client outcomes, and set daily and weekly targets for response times, NPS, and task completion. Spot bottlenecks, fix issues quickly, and coach team members to meet or exceed standards. Track retention and follow-up success to ensure families remain engaged and supported. • Ensure escalations are resolved quickly and effectively, maintain high client satisfaction, and track trends in follow-ups, retention, and feedback to continuously improve the family experience. • Ensure staff are confident in tools, policies, and best practices — continuously promoting team growth through feedback, coaching, and structured learning • Partner closely with NeuroNav leadership to resolve operational issues impacting service delivery • Contribute insights to inform improvements in systems, client experience, and organizational strategy

🎯 Requirements

• Bachelor’s Degree or equivalent work experience • Experience transitioning mission-driven direct line service staff into structured workflows. • Proven ability to drive results using measurable goals, dashboards, or KPIs • Strong customer-service orientation and ability to de-escalate complex issues • Excellent organization and project-management skills • Clear and compassionate communication with a coaching mindset • Ability to thrive in a fast-paced, remote environment using digital tools

🏖️ Benefits

• Remote-first — ability to work from home • Continuous coaching, • Professional development opportunities • Career growth • Health, vision, and dental insurance • 401(k) • 14 Paid Time Off (PTO) days per year • 7 sick/flex days per year • Annual company retreat