Catena
1 - 10 employees
👥 HR Tech
🏢 Enterprise
🎯 Recruiter
HR Tech • Enterprise • Recruitment
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
Customer Support Concierge – Health Care
Job not on LinkedIn
🔥 0 minutes ago
🇩🇴 Dominican Republic – Remote
💵 $1k - $1.5k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Catena
1 - 10 employees
👥 HR Tech
🏢 Enterprise
🎯 Recruiter
HR Tech • Enterprise • Recruitment
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
📋 Description
• Serve as the front line of the patient experience and ensure every customer feels supported from first inquiry through ongoing treatment • Own multi-channel inbound support, verifies pharmacy orders against each patient's products and dosages • Coordinate with pharmacy partners to resolve fulfillment issues • Follow up with inbound leads to guide them toward starting treatment • Achieve a high-touch, accurate, and reliable support operation with measurable lead conversion and minimal order errors
🎯 Requirements
• 2+ years of experience in customer support, account management, or a concierge-style service role • Hands-on experience with CRM and support platforms (HubSpot, Zendesk, or Intercom) • Proven track record handling inbound support across email, chat, and phone • Experience verifying order accuracy and coordinating with fulfillment or pharmacy partners • Demonstrated ownership of lead follow-up and conversion tracking through a pipeline • Experience building or maintaining SOPs, FAQ documentation, or response templates • English at C1+ CEFR level (client-facing, voice and written communication required)
🏖️ Benefits
• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide
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