E-Commerce Operations Coordinator – Wholesale Jewelry, Retail Operations

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🕒 May 15

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Monitor retail vendor portals daily to ensure products are live, compliant, and priced correctly • Upload new products into retail systems and manage the process end-to-end • Identify and resolve portal issues before they impact retailer operations or orders • Track portal notifications, alerts, and exceptions to ensure timely resolution • Maintain detailed logs of portal activity, alerts, and completed actions • Conduct weekly competitor and retail market research across key websites • Gather pricing, assortment, and promotional data for leadership review • Support leadership preparation for retailer meetings through structured data pulls and research • Monitor retailer activity, assortment shifts, and promotional changes • Deliver clean, organized, and actionable market intelligence reports • Audit pricing across retail systems and cross-reference against internal pricing lists • Maintain accurate pricing trackers and documentation • Flag discrepancies and prioritize issues based on business impact • Support ongoing pricing consistency across all active retail channels • Prepare weekly exception reports covering pricing issues, anomalies, and portal concerns • Organize reporting in a clear and actionable format for leadership review • Escalate operational risks and unresolved issues proactively • Maintain consistency with existing reporting templates and structures • Maintain internal trackers including pricing logs, issue logs, and task trackers • Keep documentation organized and continuously updated • Build operational visibility and institutional knowledge across workflows • Ensure accurate audit trails and status tracking across operational activities

🎯 Requirements

• 3–5 years of experience in retail operations, wholesale operations, vendor portal operations, or similar operational roles • Hands-on experience using retail vendor portals such as DSCO, Retail Link, SPS Commerce, or similar systems • Advanced Microsoft Excel skills including formulas, tracker building, formatting, and structured data management • Strong written English communication skills • Strong attention to detail with a proactive problem-solving mindset • Experience working with pricing data, operational workflows, and structured reporting • Comfortable working independently in fast-paced and evolving environments • Long-term mindset with interest in growing alongside the business • Familiarity with AI tools such as Claude, Gemini, or similar workflow-enhancement platforms • Comfortable using Microsoft Office tools including Excel and Word

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide