Implementation Specialist – SaaS, PropTech

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🕒 May 14

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Drive successful onboarding and implementation outcomes for 8–12 active client projects simultaneously • Ensure clients remain aligned to timelines, milestones, and implementation deliverables • Improve operational efficiency by maintaining organized documentation and implementation workflows • Support high customer satisfaction through proactive communication and structured project management • Contribute to continuous improvement of onboarding and implementation methodologies • Strengthen collaboration between implementation, product, solutions, and client success teams • Client Implementation Management – 50%: Serve as the primary point of contact for clients from kickoff through go-live • Lead kickoff calls, milestone reviews, and recurring implementation status meetings • Manage 8–12 concurrent implementation projects across varying client sizes and complexity levels • Hold clients accountable to implementation timelines and proactively escalate blockers when necessary • Maintain momentum across all active projects to ensure timely completion • Project Administration & Documentation – 20%: Maintain accurate project documentation, implementation milestones, and status updates within project management systems • Configure platform-related documentation and templates using Microsoft Excel and Word • Replicate client-specific report formats with strong attention to detail and accuracy • Track deliverables, dependencies, and project progress across multiple implementations • Ensure internal visibility into project health and customer status updates • Internal Collaboration & Cross-Functional Coordination – 20%: Partner with Solutions teams on data migration and platform configuration requests • Coordinate with Product teams to relay customer feedback and feature requests • Work closely with training and go-to-market teams to support onboarding and enablement sessions • Transition completed implementations smoothly to the Client Success team upon go-live • Collaborate cross-functionally to improve implementation quality and operational efficiency • Process Improvement & Self-Development – 10%: Complete a structured onboarding program and actively engage in internal training initiatives • Participate in company-wide meetings and educational sessions • Contribute ideas and feedback to improve implementation processes and documentation • Continuously develop product knowledge and implementation best practices

🎯 Requirements

• 2+ years of SaaS implementation, onboarding, or customer onboarding experience • Proven experience managing customer-facing implementation projects end-to-end • Strong project management and organizational skills with ability to manage multiple concurrent projects • Excellent written and verbal English communication skills • Ability to communicate directly and professionally with clients while maintaining positive relationships • Intermediate proficiency in Microsoft Excel and Microsoft Word • Strong attention to detail with ability to accurately replicate client requirements and documentation • Self-starter mindset with ability to learn complex systems independently • Experience working in fast-paced, high-growth, or client-facing environments • Nice-to-Haves (Preferred): Experience working within SaaS, PropTech, real estate, or professional services industries • Familiarity with CRM or project management tools such as HubSpot, Notion, Asana, Monday.com, or Baton • Exposure to data migration, implementation configuration, or solution delivery workflows • Experience supporting mid-market or enterprise client implementations • Bachelor’s degree or equivalent professional experience

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide