Pearl West
11 - 50 employees
🛍️ eCommerce
🤝 B2B
🛒 Retail
eCommerce • B2B • Retail
Pearl West is a company that specializes in acquiring and growing Amazon businesses. They provide a straightforward process for sellers to sell their businesses in less than 30 days, and they focus on optimizing profits post-acquisition. Pearl West employs a personalized approach to each sale, ensuring that sellers receive fair valuations and transparent communication throughout the process. Their expertise includes optimizing supply chains, improving product listings, and leveraging market strategies to exponentially grow acquired brands on Amazon.
Quality Analyst
🔥 0 minutes ago
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Pearl West
11 - 50 employees
🛍️ eCommerce
🤝 B2B
🛒 Retail
eCommerce • B2B • Retail
Pearl West is a company that specializes in acquiring and growing Amazon businesses. They provide a straightforward process for sellers to sell their businesses in less than 30 days, and they focus on optimizing profits post-acquisition. Pearl West employs a personalized approach to each sale, ensuring that sellers receive fair valuations and transparent communication throughout the process. Their expertise includes optimizing supply chains, improving product listings, and leveraging market strategies to exponentially grow acquired brands on Amazon.
📋 Description
• Evaluate customer interactions across email, chat, and voice channels • Conduct quality evaluations and provide actionable coaching • Identify performance trends and recommend process improvements • Prepare regular QA reports • Collaborate with Customer Experience leadership
🎯 Requirements
• Minimum 1 year of Quality Assurance experience in a customer service or contact center environment • Minimum 1 year of customer service experience (voice, non-voice, or blended) • Excellent written and spoken English • Exceptional attention to detail • Strong analytical and problem-solving skills • Experience with Freshdesk, Zendesk, Gorgias, or similar helpdesk platforms • Proficiency in Google Workspace, particularly Google Sheets
🏖️ Benefits
• Competitive salary • Remote work options • Collaborative work environment • Professional growth opportunities
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