Communications Center Representative

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October 15

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Pearson VUE

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Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

📋 Description

• Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact. • Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat. • Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions. • Responsible for calling remote employees in an efficient, courteous, and supportive manner. • Serve as an escalation point as needed to the appropriate department for resolution. • Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention. • Provide complete documentation of issues handled. • Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources. • Perform other related duties as assigned.

🎯 Requirements

• Minimum college or technical training preferred, or a combination of education and experience. • Must possess excellent customer service skills. • Call center experience is preferred. • A very friendly and helpful attitude and the ability to manage simultaneous tasks. • Ability to work as a member of a team is required. • Must have excellent oral and written communication skills. • Experience working with a PC and a Windows environment is required. • Experience working with a Mac is preferred, but not required.

🏖️ Benefits

• Work from home office environment. • Excellent attendance is required.