Service Desk Analyst

🕒 March 27

🌐 Colombia, Brazil, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 67%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearster

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Pearster is a global IT staffing and managed services firm that connects experienced software and infrastructure professionals with companies seeking to scale engineering, data, security, and IT operations teams. They offer staff augmentation, dedicated teams, and managed services with a full-stack talent pool spanning cloud, DevOps, data & AI, product development, network, and security, emphasizing culture fit, time-zone alignment, and transparent pricing.

📋 Description

• Provide first-level support for internal Moneris end users related to desktop and mobile technologies and standard corporate desktop applications • Ensure timely response and resolution to incidents • Provide How To support • Triage and troubleshoot moderate to complex level 1 incidents and problems generated by phone, self-service, and email • Resolve incidents and identify root causes within service target timelines • Provide guidance and training to other first-level Service Desk team members • Support knowledge transfer to maintain a high level of first-call resolution • Contribute monthly content to the Knowledge Base as self-service articles • Drive end-user use of the Knowledge Base and reduce inbound Service Desk calls • Maintain understanding of standard applications supported by the End User Services team

🎯 Requirements

• Advanced English • Fluent French • 3+ years of equivalent work experience in technical support or a people management role • Experience with end-user technologies, including desktops, laptops, mobile devices, and meeting room technology • Experience with Windows, MacOS, and iOS operating systems • Experience troubleshooting complex Microsoft 365 incidents, including Outlook/Exchange Online, Teams, OneDrive, MFA, permissions, and user access issues • Experience troubleshooting Outlook, Teams, OneDrive, and Microsoft 365 accounts for end-users • Experience managing users, access, and MFA in Azure Active Directory (Entra ID) • Experience supporting and managing Windows and MacOS devices through Microsoft Intune • Experience troubleshooting LAN/WiFi/VPN connectivity issues and supporting switches and firewalls • MCP WIN 10 certification • Azure experience • Understanding of ITIL processes and call tracking systems such as ServiceNow • Highly proficient in verbal and written communication, with the ability to interact with all levels of the organization • Availability for after-hours on-call support from 7 PM to 7 AM

🏖️ Benefits

• Fully remote work arrangement as a contractor • PTO days per year • 100% company-covered international certifications • Access to coworking spaces • English classes • Engaging team-building activities • Personalized gifts • Welcome kit • Referral program

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