ServiceNow Developer, Business Analyst

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Pearster

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🎯 Recruiter

🤝 B2B

🏢 Enterprise

Recruitment • B2B • Enterprise

Pearster is a global IT staffing and managed services firm that connects experienced software and infrastructure professionals with companies seeking to scale engineering, data, security, and IT operations teams. They offer staff augmentation, dedicated teams, and managed services with a full-stack talent pool spanning cloud, DevOps, data & AI, product development, network, and security, emphasizing culture fit, time-zone alignment, and transparent pricing.

📋 Description

• Administer and support ServiceNow and Jira platforms • Manage users, roles, groups, permissions, and access governance • Oversee platform health, upgrades, and release coordination • Maintain platform standards, naming conventions, and governance controls • Configure forms, fields, workflows, and approval processes • Manage SLAs, notifications, queues, and assignment rules • Configure Jira workflows, boards, issue types, and permissions • Deliver enhancements through structured intake and release cycles • Develop ServiceNow business rules, client scripts, and UI policies • Build Flow Designer automations and Jira automation rules • Perform minor scripting using JavaScript / GlideScript • Support API integrations using REST and webhooks • Troubleshoot automation and integration issues • Assist with CMDB data quality initiatives • Provide L2/L3 support for platform issues • Administer Jira and Confluence workflows, permissions, and spaces • Build dashboards, filters, and reports • Act as primary contact for platform-related issues • Create and maintain documentation

🎯 Requirements

• 4–6+ years of experience administering ServiceNow and/or Jira • Strong understanding of ITSM / ITIL and Agile methodologies • Experience with configuration, automation, and basic scripting • Experience with REST APIs or webhooks • Strong troubleshooting and communication skills • ServiceNow CSA certification (preferred) • Atlassian certifications (preferred) • Experience with CMDB / CSDM (preferred) • Exposure to Integration Hub or MID Server (preferred)

🏖️ Benefits

• Work from anywhere with true flexibility and freedom. • Earn in USD with compensation that matches your expertise. • Recharge confidently with dedicated paid time off. • Advance your career with fully covered international certifications. • Access coworking spaces worldwide whenever you want a professional setup. • Strengthen your English and expand your global reach. • Connect and have fun with activities that unite our international team. • Feel appreciated with personalized gifts and a thoughtful welcome kit. • Grow our community and earn through our referral program.