ServiceNow Developer, Business Analyst

🕒 July 9

🌐 Colombia, Brazil, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearster

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Pearster is a global IT staffing and managed services firm that connects experienced software and infrastructure professionals with companies seeking to scale engineering, data, security, and IT operations teams. They offer staff augmentation, dedicated teams, and managed services with a full-stack talent pool spanning cloud, DevOps, data & AI, product development, network, and security, emphasizing culture fit, time-zone alignment, and transparent pricing.

📋 Description

• Act as the primary Business Systems Analyst and Subject Matter Expert for concurrent requests, enhancements, and strategic initiatives • Elicit, analyze, document, and validate business and functional requirements • Translate requirements into functional and technical specifications, user stories, process maps, and workflow diagrams • Facilitate workshops, discovery sessions, requirements reviews, and stakeholder sign-offs • Liaise between business and technology teams throughout the delivery lifecycle • Guide stakeholders toward out-of-the-box ServiceNow capabilities and best practices • Design, develop, configure, and customize ServiceNow solutions across multiple modules • Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Integration Hub flows, and catalog items • Configure forms, workflows, approvals, notifications, SLAs, portals, and automation • Develop REST/SOAP API and ServiceNow Integration Hub integrations • Troubleshoot platform issues and implement scalable, maintainable solutions • Support platform upgrades, testing, and release activities • Support solution design, development, QA, regression testing, UAT, and production implementation • Collaborate with developers, QA analysts, Product Owners, and platform administrators • Ensure alignment with enterprise architecture, governance, security requirements, and platform best practices • Identify automation, process improvement, and platform optimization opportunities • Contribute to documentation, knowledge articles, and operational runbooks

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or equivalent experience • 5+ years of experience supporting and developing solutions on the ServiceNow platform • Strong experience as a Business Systems Analyst, Technical Systems Analyst, ServiceNow Developer, or Solution Consultant • Ability to analyze business requirements and translate them into functional and technical solutions • Experience writing user stories, functional specifications, process flows, and workflow diagrams • Strong stakeholder management, facilitation, communication, and requirements gathering skills • Strong ServiceNow development experience • JavaScript, GlideRecord, GlideAjax, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub, REST/SOAP Web Services • Experience supporting ServiceNow platform upgrades and release management • Knowledge of QA processes, regression testing, and User Acceptance Testing (UAT) • Experience in one or more ServiceNow areas: ITSM, Service Catalog, Employee Center/Service Portal, CMDB/CSDM/ITOM, ITAM, HAM, SAM, or Information Security • Nice to have: ServiceNow CSA or CAD certification • Nice to have: ServiceNow AI, Now Assist, Virtual Agent, or AI Search experience • Nice to have: Integrations with Microsoft Azure, Microsoft Entra ID, SailPoint, Microsoft Teams, Dynamics AX, Power BI, or other enterprise platforms • Familiarity with Jira and the Atlassian ecosystem • Experience working in Agile/Scrum environments

🏖️ Benefits

• Work from anywhere with true flexibility and freedom • Earn in USD with compensation that matches your expertise • Dedicated paid time off • Fully covered international certifications • Access to coworking spaces worldwide • English-language development opportunities • International team activities • Personalized gifts and welcome kit • Referral program with earning opportunities