ServiceNow Developer, Business Analyst

🕒 July 9

🌐 Colombia, Brazil, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearster

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Pearster is a global IT staffing and managed services firm that connects experienced software and infrastructure professionals with companies seeking to scale engineering, data, security, and IT operations teams. They offer staff augmentation, dedicated teams, and managed services with a full-stack talent pool spanning cloud, DevOps, data & AI, product development, network, and security, emphasizing culture fit, time-zone alignment, and transparent pricing.

📋 Description

• Act as the primary Business Systems Analyst (BSA) and Subject Matter Expert (SME) for multiple concurrent requests, enhancements, and strategic initiatives. • Partner with business stakeholders to elicit, analyze, document, and validate business and functional requirements. • Translate business requirements into detailed functional and technical specifications, user stories, process maps, and workflow diagrams. • Facilitate workshops, discovery sessions, requirements reviews, and stakeholder sign-offs. • Act as the liaison between business and technology teams throughout the delivery lifecycle. • Guide stakeholders toward out-of-the-box ServiceNow capabilities and best practices while balancing business needs with platform governance. • Build strong relationships across business and technology teams and promote adoption of the ServiceNow platform. • Design, develop, configure, and customize ServiceNow solutions across multiple modules. • Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Integration Hub flows, and catalog items. • Configure forms, workflows, approvals, notifications, SLAs, portals, and automation. • Develop integrations using REST/SOAP APIs and ServiceNow Integration Hub. • Troubleshoot platform issues and implement scalable, maintainable solutions following ServiceNow best practices. • Support platform upgrades, testing, and release activities.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or equivalent experience. • 5+ years of experience supporting and developing solutions on the ServiceNow platform. • Strong experience as a Business Systems Analyst, Technical Systems Analyst, ServiceNow Developer, or Solution Consultant. • Demonstrated ability to analyze business requirements and translate them into functional and technical solutions. • Experience writing user stories, functional specifications, process flows, and workflow diagrams. • Strong stakeholder management, facilitation, communication, and requirements gathering skills. • Strong ServiceNow development experience, including JavaScript, GlideRecord, GlideAjax, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub, REST/SOAP Web Services. • Experience supporting ServiceNow platform upgrades and release management. • Knowledge of QA processes, regression testing, and User Acceptance Testing (UAT).

🏖️ Benefits

• Work from anywhere with true flexibility and freedom. • Earn in USD with compensation that matches your expertise. • Recharge confidently with dedicated paid time off. • Advance your career with fully covered international certifications. • Access coworking spaces worldwide whenever you want a professional setup. • Strengthen your English and expand your global reach. • Connect and have fun with activities that unite our international team. • Feel appreciated with personalized gifts and a thoughtful welcome kit. • Grow our community and earn through our referral program.