Junior Support Specialist

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🕒 May 14

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Peddle

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏪 Marketplace

🚗 Transport

👥 B2C

Marketplace • Transport • B2C

Peddle is a modern marketplace for buying and selling used cars quickly and easily. Their platform provides users with instant offers, a streamlined process for selling vehicles, and a network of partners to facilitate transactions. Peddle aims to make the experience of selling or buying used cars hassle-free and accessible to everyone, ensuring that transactions are straightforward and efficient.

📋 Description

• Work customer interactions and escalations via phone, chat, or email with professionalism and efficiency. • Respond to customer reviews and inquiries on social media platforms to uphold a positive brand reputation and address customer concerns promptly. • Identify and escalate recurring issues or trends to help improve processes and automation. • Utilize reporting tools to analyze trends and recommend areas for improvement. • Provide feedback to improve efficiency through optimized processes and technology. • Build and maintain positive relationships with partners and teammates. • Contribute to the development and refinement of knowledge base content. • Learn all aspects of the department’s operations to support the team, manage workload fluctuations, and tackle challenges effectively. • Collaborate with leadership to suggest system and automation improvements and take ownership of resolving complex or escalated customer issues.

🎯 Requirements

• 1+ years of experience in a customer support role • Proficiency with technology; experience with G Suite and Salesforce highly preferred • Experience with social media engagement or online reputation management is a plus • Strong verbal and written communication skills • Strong analytical and problem-solving abilities • Exceptional attention to detail • Ability to stay calm, focused, and professional under pressure • Strong organizational skills and ability to manage multiple tasks effectively • Collaborative mindset with the ability to work effectively within a team • A dedicated work space, free of distractions and loud noises • A strong internet connection, a working computer with webcam capability and headphones

🏖️ Benefits

• Access to robust health, vision, dental, and life insurance plans • Employer matching 401(k) plan • Profit-sharing plan • Generous PTO (Paid Time Off) • Paid maternity/paternity leave • Tuition reimbursement • Donation matching program • Fitness Reimbursement Program • Company-paid weekly lunches • Student loan assistance • Employee recognition programs