Operations and Accounting Support Specialist

Job not on LinkedIn

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Serve as the central liaison between client business leaders, their in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Receive and triage accounting-related requests • Track requests through to the complete resolution of tickets • Contribute to the creation and updating of customer help resources • Share accounting knowledge and hands-on experience with colleagues • Relay well-founded customer feedback to product teams • Identify areas for improvement and become a product expert • Lead projects that contribute to the team’s growth and efficiency

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business owner is a plus • Interest in innovative workplace tools and new technologies • Ability to work independently, solve problems autonomously, and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and a talent for explaining concepts • Ability to understand and respond to customer needs while maintaining positive relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the tool • Eagerness to learn and stay up to date with product developments • Right to work in France required; Pennylane does not currently sponsor visa applications

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English through Busuu • A monthly budget to support working from home or from a coworking space • An equity grant in the form of BSPCEs • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac computer • Company events, including Tech Days every three months and an annual company retreat