French-Speaking Customer Experience Specialist

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🔥 11 minutes ago

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The Flex

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤝 B2B

🏢 Enterprise

🛍️ eCommerce

B2B • Enterprise • eCommerce

The Flex is a dynamic co-working space that provides entrepreneurs and businesses with flexible office solutions. It aims to foster collaboration, creativity, and innovation among its members while offering various amenities and services to support their growth. The Flex focuses on creating an inclusive environment conducive to productivity and networking.

📋 Description

• Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English. • Guide guests through the reservation, check-in, and check-out processes using our PMS tools. • Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach. • Accurately document interactions, feedback, and resolutions to help improve service quality. • Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience. • Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

🎯 Requirements

• Fluency in French and English (written and spoken) • Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms • Excellent communication and interpersonal skills — you listen, understand, and make people feel heard • Strong organizational abilities and composure under pressure • Tech-savvy — comfortable using PMS, CRM, and digital support tools • A problem-solving mindset with empathy, patience, and meticulous attention to detail

🏖️ Benefits

• Competitive compensation plus performance-based incentives • Remote-first, results-driven culture — work from anywhere.