Accounting and Operations Support Specialist

Job not on LinkedIn

🔥 14 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and accounting expert for customers using Pennylane as their core accounting and financial management platform • Serve as the point of contact between customer executives, in-house accountants, and accounting firms • Understand and investigate the issues users encounter on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration • Continuously build knowledge of the product, the company, and its departments • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge and hands-on experience with colleagues • Relay well-substantiated customer feedback to product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax-year closing periods • Experience working directly with a company executive is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to communicate clearly and professionally with users • Ability to understand and respond to customer needs, deliver excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 25 days of paid annual leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote Pennylaners • Annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth