Accounting and Operations Support Specialist

🕒 September 9

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for clients using Pennylane as their core accounting and financial management software • Serve as a liaison between client executives, their in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Follow requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-informed feedback on customer usage • Identify areas for improvement to increase team efficiency • Lead projects that support professional development

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax-year-end periods • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and maintain strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Right to work in France required; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English through Busuu • A monthly budget to support working from home or from a coworking space • An equity grant in the form of BSPCE • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Quarterly Tech Days bringing remote employees together • An annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth