Accounting & Financial Management Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Serve as the business and platform expert for clients using Pennylane as their central accounting and financial management software • Act as the liaison between client executives, their in-house accountants, and accounting firms • Contact users daily and understand the issues they encounter • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Continuously train on the product, the company, and its departments during the first three months • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update customer support materials • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-structured feedback on customer usage • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Formal training in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Previous experience working directly with a business owner or executive is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, deliver excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Willingness to learn and stay up to date with product developments • Right to work in France required; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance for working from home or from a coworking space • Convenient access to offices located just minutes from Saint-Lazare station in Paris • An allocation of BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac computer • Team sports and company events, including Tech Days every three months and an annual company retreat • An inclusive, supportive work environment that promotes personal and professional growth