Accounting & Operations Support Specialist

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients and their accountants • Serve as a liaison between business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help accountants import their data into Pennylane to facilitate migration • Receive, qualify, and handle accounting-related requests • Follow requests through to the complete resolution of tickets • Manage increasingly complex client requests • Create and update customer help resources • Share accounting knowledge and practical experience with colleagues • Relay structured customer feedback to product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control, and Auditing, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Willingness to learn and stay up to date with product developments • Right to work in France required; visa sponsorship is not currently available

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or in a coworking space • A BSPCE stock option package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual off-site seminar • An inclusive, supportive work environment that fosters personal and professional growth