Accounting & Operations Support Specialist

🔥 13 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and domain expert for clients using Pennylane as their core accounting and financial management software • Serve as a liaison between business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions, or escalate issues to the technical teams • Help in-house and accounting-firm accountants integrate their data into Pennylane during migration • Complete ongoing training through Pennylane Academy on the product and the company • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update help resources to promote customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Pass structured customer feedback on to the product teams • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs and provide excellent service • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the product • Willingness to learn and stay up to date with product developments • Open to candidates based in Europe; visa sponsorship is not available, and candidates located outside Europe will not be considered • Comfortable using ticketing or documentation tools such as Intercom, Zendesk, or Notion

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly budget for working from home or in a coworking space • A BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual off-site • An inclusive and supportive work environment