Accounting & Operations Support Specialist

🔥 20 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for clients using Pennylane, accounting and financial management software • Serve as the primary point of contact for business owners, in-house accountants, and accounting firms • Understand and investigate the issues users encounter on a daily basis • Provide answers or solutions and escalate issues to the technical teams when necessary • Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration • Receive, qualify, and resolve accounting-related requests • Follow up on tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge and hands-on experience with colleagues • Communicate structured customer feedback to the Product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm • Ideally, experience working through at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong writing skills and an ability to explain concepts clearly • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Eagerness to learn and stay up to date with product developments • Applicants must be based in Europe; Pennylane cannot provide visa sponsorship or hire outside Europe • Experience or knowledge of accounting • Solid experience as an accountant in a public accounting firm • Proficiency with ticketing tools (Intercom, Zendesk) or documentation tools (Notion)

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • An allocation of BSPCE equity warrants • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every 3 months for remote employees • Annual company offsite