Accounting & Operations Support Specialist

Job not on LinkedIn

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane for their accounting and financial management • Serve as the liaison between client executives, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants integrate their data into Pennylane during migration • Receive, qualify, and resolve accounting-related requests • Follow up on tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with structured feedback on customer voice and usage • Identify areas for improvement to increase team efficiency • Lead projects that contribute to professional development and product improvement

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Auditing (CCA), or Bachelor’s degree in Administration and Accounting Management • At least 4 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Eagerness to learn and stay up to date with product developments • Right to work in France required; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 25 days of paid annual leave • The opportunity to improve your English with Busuu • A dedicated monthly allowance to support working from home or from a coworking space • An employee stock option grant (BSPCE) • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual seminar • An inclusive, supportive work environment that fosters personal and professional growth