Accounting & Operations Support Specialist

🔥 20 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and accounting expert for clients using Pennylane • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Understand and investigate the issues users encounter on a daily basis • Provide an answer or solution, or escalate issues to the technical teams • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Learn about the product, company, and departments through Pennylane Academy • Receive and triage accounting-related requests • Track requests through to complete ticket resolution • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and hands-on experience with colleagues • Provide the Product teams with well-founded feedback on customer needs and product usage • Identify areas for improvement to increase team efficiency • Lead projects that contribute to professional development

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Professional proficiency in English • Strong written communication skills and the ability to explain information clearly and professionally to users • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the product • Willingness to learn and stay up to date with product developments • Visa sponsorship is not available, and we cannot hire outside Europe • Ticketing management tools: Intercom, Zendesk; documentation tool: Notion

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or in a coworking space • An allocation of BSPCE (French startup stock options) • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every 3 months for remote Pennylaners • Annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth