Accounting Operations & Support Specialist

🔥 18 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for clients using Pennylane as their central accounting and financial management software • Serve as a liaison between client executives, in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help company and firm accountants import their data into Pennylane to facilitate migration • Continuously develop your knowledge of the product, the company, and its departments through Pennylane Academy • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with structured feedback on customer usage • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with business executives is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Excellent written communication and ability to explain concepts clearly • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Must be based in Europe; Pennylane cannot provide visa sponsorship or hire outside Europe • Proficiency with ticketing and documentation tools such as Intercom, Zendesk, and Notion

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or in a coworking space • A BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual retreat • An inclusive, supportive work environment that fosters personal and professional growth