Accounting & Operations Support Specialist

🔥 18 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients and their accountants • Serve as the central point of contact between business owners, in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide an answer or solution • Escalate issues to the technical teams when necessary • Help company accountants and accounting firms import their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer-facing help materials • Share accounting knowledge and field experience with colleagues • Represent customer needs and usage patterns to the product teams • Identify areas for improvement to increase team efficiency • Lead projects that contribute to professional development and product improvement

🎯 Requirements

• Accounting education or qualification (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm (ideally having completed at least three tax seasons) • Direct experience working with business owners is a plus (e.g., in an internal advisory role) • Interest in innovative work tools and new technologies • Self-directed, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and an ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, provide excellent service, and maintain strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Visa sponsorship is not available; candidates must be based in Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid annual leave • The opportunity to improve your English with Busuu • A monthly allowance for all Pennylaners to support working from home or from a coworking space • Easy access to our offices, located just minutes from Saint-Lazare in the heart of Paris • A BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through our partner Gymlib • A Mac • Tech Days every three months for remote Pennylaners • An annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth