Accounting & Operations Support Specialist

Job not on LinkedIn

🔥 13 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane as their central accounting and financial management software • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand and investigate user issues on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Complete ongoing training through Pennylane Academy and stay up to date on the product and company • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Create and update customer support materials • Share accounting knowledge and field experience with colleagues • Pass structured customer feedback on to product teams • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, provide excellent service, and maintain strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid product changes • Eagerness to learn and stay up to date with product developments • Must be based in Europe; the company cannot provide visa sponsorship or hire outside Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off (RTT) on top of 25 days of paid annual leave • The opportunity to improve your English with Busuu • A monthly allowance for all Pennylaners to support working from home or in a coworking space • An equity package in the form of BSPCE • Access to 8,000 gyms across France and more than 300 wellness activities through our partner Gymlib • A Mac • Company events, including Tech Days every three months and an annual company retreat