Accounting Support Specialist

🔥 15 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Become a product and accounting expert for customers using Pennylane • Act as the primary point of contact for business owners, in-house accountants, and accounting firms • Understand and investigate the issues users encounter on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house and firm-based accountants import their data into Pennylane and facilitate their migration • Complete the Pennylane Academy training and learn about the product, company, and its departments during the first three months • Receive and qualify accounting-related requests and provide fast, relevant responses • Become increasingly autonomous and follow requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to promote customer self-service • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with structured feedback on customer usage • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor's degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Experience working directly with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the product • Willingness to learn and stay up to date with product developments • Must reside in Europe; the employer does not provide visa sponsorship and does not hire outside Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • A BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months for remote employees, and an annual off-site • An inclusive and supportive work environment