Accounting Support Specialist

🔥 13 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and accounting subject-matter expert for customers and accountants using Pennylane • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help corporate and public-practice accountants import their data into Pennylane to facilitate migration • Complete product and company training through the Pennylane Academy during the first three months • Receive and qualify accounting-related requests • Respond to requests quickly and effectively • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-founded feedback on customer usage • Identify areas for improvement to increase team efficiency • Lead projects that support professional development and improve the support function • Opportunities to progress toward more specialized questions, account management, or customer implementation

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative workplace tools and new technologies • Self-motivated, able to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the product • Eagerness to learn and stay up to date with product developments • Visa sponsorship is not available, and we are unable to hire candidates outside Europe • Experience or knowledge of accounting • Solid experience as an accountant in a public accounting firm • Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion)

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or in a coworking space • Convenient access to offices located just a few minutes from Saint-Lazare station in Paris • A BSPCE equity grant • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Team sports and company events, including Tech Days every three months and an annual company seminar • An inclusive, supportive work environment that fosters personal and professional growth