Accounting Support Specialist

🔥 17 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for Pennylane customers • Serve as the liaison between business owners, in-house accountants, and accounting firms • Communicate with users daily and understand the issues they encounter • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Follow up on requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to promote customer self-sufficiency • Share accounting knowledge and field experience with colleagues • Provide product teams with well-structured feedback on customer usage • Identify areas for improvement and increase team efficiency • Lead projects that contribute to professional development and product improvement

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administration and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong writing skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs while maintaining strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Candidates must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe • Proficiency with ticketing tools (Intercom, Zendesk) or documentation tools (Notion)

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget for working from home or from a coworking space • Easy access to offices located just a few minutes from Saint-Lazare station in Paris • BSPCE stock options • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days for remote employees and an annual off-site • An inclusive, supportive work environment conducive to personal and professional growth