Accounting Support Specialist

🕒 Yesterday

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for customers using Pennylane • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide an answer or solution • Escalate issues to the technical teams when necessary • Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration • Learn about the product, the company, and its various departments through the Pennylane Academy • Receive and qualify accounting-related requests • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to promote customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide constructive feedback to the product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with business leaders is a plus • Interest in innovative workplace tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to communicate clearly and professionally with users • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Visa sponsorship is not available; hiring is limited to candidates based in Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid leave • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or in a coworking space • Easy access to offices located just minutes from Saint-Lazare station in Paris • An equity grant in the form of BSPCEs • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual seminar