Accounting Support Specialist

🔥 15 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and accounting expert for Pennylane’s customer base • Serve as the liaison between client business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Complete product and company training through Pennylane Academy • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Create and update customer-facing help resources • Share accounting knowledge and field experience with colleagues • Provide the Product teams with structured customer feedback • Identify areas for improvement and lead enhancement projects

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid product changes • Eagerness to learn and stay up to date with product developments • Candidates must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or from a coworking space • An allocation of BSPCEs • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days for remote Pennylaners and an annual company retreat