Accounting Support Specialist

🔥 15 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and accounting expert for customers and their accountants • Serve as the liaison between customer business leaders, in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide an answer or solution • Escalate issues to the technical teams when necessary • Help in-house and firm-based accountants import their data into Pennylane to facilitate migration • Learn about the product, company, and departments through Pennylane Academy • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge and hands-on experience with colleagues • Relay well-structured customer feedback to the Product teams • Identify areas for improvement and lead projects

🎯 Requirements

• Accounting qualification or education (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Experience working directly with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and build strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Willingness to learn and stay up to date with product developments • Visa sponsorship is not available; the company cannot hire candidates residing outside Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English through Busuu • A monthly allowance for all Pennylaners to support working from home or from a coworking space • A BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through our partner Gymlib • A Mac • Company events, including Tech Days every 3 months and an annual company seminar • A highly flexible remote-work culture