Accounting Support Specialist

🔥 13 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for customers using Pennylane for their accounting and financial management • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration • Complete Pennylane Academy training and learn about the product, the company, and its departments • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle customer requests of increasing complexity • Create and update help resources to promote customer self-service • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-structured feedback on customer usage • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master's degree in Accounting, Control and Audit (CCA), or Bachelor's degree in Administrative and Accounting Management • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Interest in innovative work tools and new technologies • Ability to work independently, solve problems autonomously, and find solutions • Professional working proficiency in English • Strong writing skills and the ability to explain concepts clearly to users • Ability to understand and respond to customer needs while providing excellent service • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the tool • Eagerness to learn and stay up to date with product developments • Knowledge of Pennylane is a plus • Direct experience working with a business leader is a plus • No visa sponsorship available; the application form specifies that the company cannot hire outside Europe • The application form requires solid experience as an accountant in an accounting firm • The application form requires familiarity with ticketing or documentation tools such as Intercom, Zendesk, or Notion

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or in a coworking space • BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Team sports and company events, including quarterly Tech Days and an annual retreat • Pennylane Academy and product training • Career opportunities in specialized support, account management, or customer implementation