Accounting Support Specialist

🔥 15 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and accounting expert for customers using Pennylane, accounting and financial management software • Serve as the central liaison between business owners, in-house accountants, and accounting firms • Understand the issues users encounter in their day-to-day work • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to support their migration • Complete product and company training through Pennylane Academy during the first three months • Receive and qualify accounting-related requests and provide fast, relevant answers • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to increase customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with structured feedback on customer usage • Identify areas for improvement and contribute to team efficiency • Lead improvement projects and professional development initiatives

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master's degree in Accounting, Control and Auditing, or Bachelor's degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, deliver excellent service, and build strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool's rapid evolution • Eagerness to learn and stay up to date with product developments • Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion) • Residence in Europe; Pennylane cannot provide visa sponsorship or hire outside Europe

🏖️ Benefits

• Health insurance (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid annual leave • The opportunity to improve your English with Busuu • A monthly allowance for working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms in France and more than 300 wellness activities through Gymlib • A Mac computer • Company events, including quarterly Tech Days and an annual retreat • An inclusive, supportive work environment that fosters personal and professional growth